Refund Policy
Effective Date: February 7, 2024
Therapy Mojo is committed to delivering high-quality, customized website development solutions for psychotherapists. However, we understand that sometimes unforeseen circumstances may necessitate a refund. This policy outlines the conditions under which refunds are available.
Project Cancellation:
- Clients have the right to cancel their project within 24 hours of making the payment at no cost. To initiate cancellation, email refund@therapymojo.com
- Cancellations between 24 and 72 hours of payment will incur a 25% cancellation fee. The remaining 75% will be refunded to the client.
- Project cancellations after 72 hours are not eligible for refunds.
Project Delays:
- If Therapy Mojo delays project delivery beyond the timeline confirmed in the email proposal by more than 7 days, the client can claim a 25% refund.
- For delays exceeding 30 days, the client is entitled to a full 100% refund.
- To claim a delay-related refund, email refund@therapymojo.com with details of the agreed-upon timeline and the delay experienced.
Client Unsatisfaction:
- If the client is partially unsatisfied with the delivered project, they can request a 20% partial refund.
- If the client is completely unsatisfied with the delivered project, they can request a 80% refund.
- To request a refund, email refund@therapymojo.com within 7 days of project delivery, outlining the specific aspects that didn’t meet expectations.
Refund Processing:
- All approved refunds will be processed within 14 working days of the request.
- Refunds will be issued to the original payment method used.
Important Notes:
- This policy applies only to website development services directly purchased from Therapy Mojo. Customized development solutions may have different refund terms, as outlined in the specific project proposal.
- This policy does not affect your statutory rights under applicable consumer protection laws.
- Therapy Mojo reserves the right to refuse refunds in cases of unreasonable requests or behavior.